by Pericror | Feb 10, 2018 | ServiceNow, Tips
Machine learning in ITSM is key to improving support productivity, alongside end user satisfaction. Having data is key to machine learning, and with most modern ITSM systems organizations will have a wealth of data that machine learning can take advantage of. Here are...
by Pericror | Feb 10, 2018 | ServiceNow, Tips
Advances in both computing and algorithms have allowed for machines to and humans to understand and engage with eachother with less friction given the advent of Natural Language Processing and Understanding Technology. For ITSM, a few use cases immediately come to...
by Pericror | Feb 10, 2018 | ServiceNow, Tips
The two main areas of focus where AI has been showing itself in a IT Service Management company is classification based machine learning, as well as virtual agents. While many other opportunities and use cases exist, these two have manifested themselves in many...
by Pericror | May 25, 2017 | ServiceNow, Tips
At Knowledge17, we got to talk to ServiceNow product management regarding the big new features expected for the Jakarta release of ServiceNow Express. We’ve taken this information, and overlayed it with screenshots and resources found on the Enterprise version...
by Pericror | Apr 19, 2017 | ServiceNow, Tips
New Record (Default) Values When creating new records, setting user reference fields or date time fields to current values are very common. The opened by and opened at fields are great examples of this. But what if you want to add this same logic to new fields you...
by Pericror | Feb 25, 2017 | ServiceNow, Tips
A very common question among ServiceNow admins is in regards to the IP Address of the instance itself. Since ServiceNow is a cloud solution, it is hosted in the ServiceNow data centers. When it comes to making integrations outbound from the instance, it is common to...
